In the public sector self service kiosks can be as much savour to staff as they are to visitors. Service centric environments such as hospitals and schools demand high visitor flow levels and consistent attention by staff. Where services can be managed by automatic processes that visitors can use without assistance, the pressure on staff and visitor waiting times can be reduced.
See how Nottingham University Hospitals NHS Trust transformed its blood department using kiosks.
| Environments |
Functions |
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- Education – school, college, university
- Healthcare – hospital, doctor/dental surgery
- Council / Government
- Job Centre
- Legal
- Police/Fire Services
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- Information
- Payment
- Ordering
- Booking
- Cashless payment
- Registration
- Check-in
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- Way finder
- Internet
- Help
- Feedback
|