Support
Our dedicated in-house IT Support department and network of field engineers offer
support services for our entire range of kiosks and touch screen solutions. This
includes a first class helpdesk, return to base repairs and flexible on-site support
agreements.
Free Help Desk:
Over the phone support by our experienced touch screen and kiosk technical department.
- Available Monday to Friday, from 9am until 6pm
- In and out of warranty products, supplied by us or by one of our suppliers
You can contact the help desk in the following ways:
- Call our technical support help line for advice on 01276 68 44 00 and select option
3 - Technical Support.Please have the product's serial number ready before calling.
- Fill in and fax back our support / returns form.
Our returns department will call you to see if they can fix any problems over the
phone first.
- Fill in the online support / returns request form.
Repairs:
If you have a technical problem with any of our products we invite you to ship the
item in question to us for investigation along with a valid RMA number. We will
then supply you with a repair quote which will include return.
- Repair service for our in and out of warranty touch screen monitors, PCs and kiosks.
Supplied by us or by one of our suppliers.
- Includes sensor and controller replacement.
- Available Monday to Friday, from 9am until 6pm and Saturday for urgent repairs.
- Repair costs include: Investigation charge, labour, parts and shipping
Support Agreements:
We offer support agreements that can include the following:
Helpdesk support & call monitoring
Next business day on-site response
Customer specific loop stock (for monitors and PCs only)
Product repair centre
Management of equipment warranty
Operating system support
Infrastructure services
Professional services
1 or 3 year agreements
Cover 5 or 7 days per week
Nationwide coverage UK & ROI
European coverage.
For more information call us on 01276 68 44 00 and select option 2 - Kiosk Sales
& Hire, to discuss your requirements in more detail.
If you already have an on-site IT support agreement and would like to speak to your
support team,
you can call direct on 01276 40 11 40.