Category: Industry News

Security is important to everything; whether it is a kiosk, a computer, a jewellery store or a mobile phone.

It is vital to ensure that people are free from danger and threats and that those who need it, are protected. On a national scale, it is integral for country’s to defend its citizens against terrorism and criminal activity such as theft.

One example firm has been signalled out for its poor kiosk security to indicate to others how to look after and care for security efficiently. Its breach of security enabled the staff workforce unauthorised admission to private information.

For five months employees at a hospital in Massachusetts, in America had access to one another’s personal pay stub information via the hospital shared Kiosks.

At UMass Memorial Healthcare, 10 installed units gave employees information regarding their pay stub. But it also then gave subsequent users access to the info of previous users.

The personal information exposed the 13,500 hospital staff to learn of others’ names, bank name, bank transit number and bank account number. Private data that included social security numbers, medical records and patient information was not breached.

As a result of the security infringement, the organisation is offering potentially affected employees reimbursements of one year of free credit monitoring and the costs to institute a security freeze. Only those who accessed HRConnect using one of the Touch screen Kiosk between 7^th October and 11^th March have possibly been affected by the security violation.

A system-wide software change was applied to disable the organisation’s settings and the UMass Memorial kiosks have been returned for use.

Rob Brogna, UMass Memorial spokesman, said they have no reason to believe that any of the personal information on HRConnect has been misused.

He said: “UMass Memorial deeply regrets this incident and is continually evaluating and modifying its practices to enhance the security and privacy of all confidential and sensitive information entrusted to it.”

Stay safe with Protouch’s all in one software package, Gorilla Media. It can fully support your kiosk network and has the ability to securely lock down a machine using its secure browser and watch over an entire estate of kiosks through its network management application.

Its comprehensive suite of services cover hosting to displaying and scheduling content through to monitoring and reporting kiosk status.

Contact us today to find out why we are Europe’s number one in Touch screen technology.

An NHS Trust has transformed its waiting times thanks to our touch screen Kiosks.

Nottingham University Hospitals NHS Trust (NUH) has installed one of our patient flow management kiosk solutions to help ease one of its busiest departments.

The queue management kiosk, which supports the blood taking department, has seen significant improvements for the patients with waiting times during peak periods up by a massive 50%.

Better still; during quieter off peak periods there is now no waiting time at all. This has drastically reduced the number of patients who up and leave before having their blood taken.

The kiosks, which were delivered by Q’nomy, overcame the challenges of cutting down waiting time, and reducing the number of patients abandoning – leaving without completing the medical procedure.

Our units have enabled dynamic load-balancing between the ward’s different services and improved overall patient experience, by addressing issues such as the different languages spoken by visitors and providing information to patients.

Steve Davidson, Service Manager, Haemostasis & Thrombosis Services, said: “The introduction of a kiosk in out-patients has enabled us to gain a better understanding of demand for our service.

“Since its introduction we have built a wealth of data that enables us to predict the days and times when additional staff may be required. It also tells us when our quiet periods are so that we can route staff resources to other areas.”

The system automatically replaces key patient information shown on the screens to other languages, so important messages about patient safety or hand hygiene can be shown in any language as chosen by the patient when they collect their ticket.

Mr Davidson added: “Feedback from staff and patients has been excellent and patients have noted a real reduction in waiting times and better organisation in the service. Patients have engaged in the development and provided us with ideas for improvements to the information pages shown on the screen.

“We are really encouraged by these suggestions and are continually working to make patient suggested improvements.”

Reap the benefits of a similar or different system and install a Touch screen kiosk in your local hospital with Protouch; Europe’s number one manufacturer and distributor of Touch screen technology.

Many people have been in the exact same situation on a night on the town; you walk into a bar and look at the menu but have absolutely no idea what you want to drink.

Some socialisers prefer to drink the same beer every time they go out-others may want to try something new and exciting but don’t know where to begin. Consumers were experiencing this difficulty when they entered a bar in America called the El Bait Shop. Known as the home of the biggest selection of American microbrews in the world, this bar has over 300 beers for its thirsty guests to choose from.

From Extra special bitter or India pale ale, to Imperial stout or Belgian pilsner; how do you know what to drink if you have never tried it before? Simple; use a touch screen display that tells you what brew is right for you.

An interactive touch screen device can help improve a business by informing and guiding the beer drinkers through all the beer options that are available at the bar. The display merely lets the consumer tap, browse and look through all the beer products catalogued via a screen to aid in the important decision of what drink to enjoy.

And the “beer genius” will guide the consumer by matching beers to the drinker; in effect telling you what beer you want to have. It offers information on ingredients, flavour descriptions, brewing technique and history of each and every beer.

Such a multi-touch screen device can really benefit the beer drinkers by enabling the user to use a search mode and search for a particular brew by name, brewery or type of beer; and if there are any new arrivals the screen can display this.

What’s more, when the unit is idle announcements and adverts can be projected so any news on up and coming gigs or special offers can be featured.

Pic Credit: Alcohol Stuff

In November last year we reported that The National Federation of the Blind (NFB) had sued United Airlines on the claim that their airport kiosks, which use touch screen technology, cannot be used by blind passengers.

Around the same, we also recounted how Italian banks had installed ATMs that are accessible for the blind and visually impaired in Rome.

However, it seems that the issue of blind people accessing Kiosks in airports is still unresolved as the NFB is suing again. This time they have filed a lawsuit against McCarran International Airport, alleging that the Las Vegas transportation hub has refused to make its ticket kiosks accessible to the visually impaired.

The claim is on behalf of four blind travellers who accuse the airport owner Clark County, of violating the Americans with Disabilities Act and s federal rehabilitation act, by not providing equal services to visually impaired passengers.

Chris Danielsen, a spokesman for the federation, said: “It limits the ability of blind people to get done what they need to get done at the airport.

“Everyone else can just run up to one of these kiosks and get their stuff taken care of and blind people are still confined to consulting with airline or airport employees.”

Presently worldwide, Touch screen kiosk is used in airports as a quick and easy time-saving option for travellers to check-in to flights, print tickets and boarding passes, and select seats.

In the lawsuit, the NFB say they asked the airport officials in September 2010 to modify the kiosks so blind people could benefit from the services. The group say they never received a response.

The McCarran airport officials declined to comment on the allegations.

Touch screen technology in the business industry is ever-growing and the supply and need for them is expanding, for all passengers.