Self-service applications are being used more frequently and widespread throughout a range of different sectors such as retail, healthcare, airports and hospitality. In particular, businesses are making use of automated reception kiosks at events and in locations like hotels and leisure centres. They are used to offer a 'virtual receptionist' that manages the flow of visitors, speeds up processes and reduces staff costs.
The Aldershot Garrison sports centre has touch screen kiosks in their reception to manage the high flow of members. Its services must be efficient as the members are predominately army personnel coming to use the Olympic pool for training. The automated kiosk incorporates a ‘sign in’ feature for members to swipe their membership cards, allowing them to go through without queuing. Users interact with the touch screen to book classes in advance without going to the reception desk. A full class timetable is displayed, the user selects their class and then a paper ticket / receipt is printed from the kiosk. Divided into different categories, there is also a section for kids, to book ‘happy splash’ sessions. The self-service kiosk also acts as a marketing tool, using the Aspire brand identity within the design.
Key benefits include:
- Shortened queues
- Reduced number of staff needed
- Easy to use for all members
- Sped-up processes