Interactive technology is fast becoming an essential commodity and popular trend in all industry sectors due to the need to provide easily accessible information and services in a compact form.
Touch screen technology has been embraced by business owners and government officials and used for automated back office and staff facing systems.
Now that self-service is also so integral within business, touch screens have evolved and more and more sectors, from retail to transport, are seeing the value of providing the customers with self service touch screen kiosks.
You can install virtually any application into an industry and there are many factors and considerations to cover. You need to bear in mind who will be using it and what height it should be i.e. can it be accessed by a wheelchair user? What is its purpose; are you displaying information for advertising and marketing or is it simply for human resources?
But, out of all the factors and considerations there are a few that all units share…
- Screen size – 15-19” for privacy – no one wants their information presented to passers-by.
- Attractor screen – to attract the user and promote the service clearly and concisely.
- Journey – the process the user has to go through to complete their desired outcome should be seamless and intuitive.
- On screen design – simple design with buttons large enough to touch
- Branding / messaging – outside messaging make the customer aware of the kiosk.
The common Considerations:
- DDA compliance – height of screen and accessories, on screen colour options, location – the idea is that all users can use the kiosk
- Additional panels for screen and sound privacy – depending on the function of the kiosk the user may require a high or low level of privacy.
- Accessories – what items will aid the user? Keyboard? Phone? Microphone?
- Touch screen technology – depending on where and how the touch screen will be used, it will require a different type of screen technology such as Surface Acoustic Wave, which provides great screen clarity or Resistive which can be operated by a number of touch methods such as a finger or stylus.