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Case Study

Thistle/Guoman

4 Star Hotel Brand Re-invigorates Interactive Technology

Context

Thistle have over 31 hotels in the UK whilst Guoman have 6 properties predominately based in central London with some oversees hotels.  Both Guoman and Thistle hotels serve both corporate and leisure customers with a selection of services including over 50 restaurants, more than 300 meeting rooms including conferencing and banqueting facilities and 37 health and leisure private clubs.

Assignment

GLH group identified a requirement for hotel guests to be able to have a greater technology access beyond the typical WIFI connectivity, which would allow the ability to perform both work and leisure technology based activities.  Selection was based strongly on using a robust, yet tried and tested solution along with the sleek nature and look of the screen finish, thus making it only natural to chose Protouch as Thistle hotels partner.


Solution

Selection was based strongly on using a robust, yet tried and tested solution along with the sleek nature and look of the screen finish, thus making it only natural to chose Protouch as Thistle hotels partner.

The Protouch solution for Thistle hotels consists of touch screen monitors, keyboard and mouse with a full suite of MS Office 2013, access to the internet and printer facilities, social apps for leisure; delivering a full service out of home/office technology experience. The uniqueness of this offering protects users as when the session is complete the guest simply clicks on ‘end session’ and the system returns to the original formatting as on the day it was installed, which allows each user to have a unique experience not encumbered by the previous users activity or browsing sessions.

With multiple units in each hotel presenting geographically and architecturally differing properties a roll-out programme was designed to encompass the individual ergonomic needs of each hotel. It was identified that guests would require a mix of a suitably quiet place to work or an equally relaxing environment for more casual internet browsing.

The hardware provided delivers a high durability solution for mass usage and ease of use like a personal computer. Both Protouch and Thistle can access PKM software and also have visibility of utilisation rates to improve usage and point of positioning in the hotel enviroment. The PKM software has a pro-active approach to network management, by allowing for alerts to be sent if needed such as paper low, power outage, cash box removal and much more.