Kiosk Hardware Support

Why Choose Us?

Our dedicated in-house IT Support desk and network of field engineers offer support services for our entire range of kiosks and touch screen solutions. This includes a first class helpdesk, return to base or field repairs, software support and flexible on-site support agreements. Protouch have been building kiosks for over 10 years and therefore there is no one better to look after your kiosk fleet.

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Kiosk Software Support

The Pro-Active Approach

Protouch Kiosk Manager has a pro-active approach to network management by monitoring your entire network of kiosks in real time 24/7 365 days per year. PKM kiosk PC allows for alerts to be sent if needed such as, Paper low, Power outage, Cash box removal, the list is endless. This can then be monitored by yourselves or if necessary our helpdesk.

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Maximise Overall Efficiency

PKM provides you with the necessary tools to monitor the performance of your entire kiosk network and maximise overall efficiency.

Visibility and control is made simple with convenient dashboard viewing so you can monitor at a glance the status of your entire kiosk network.

Our traffic light monitoring system provides an instant view of kiosk up time or for further scrutiny you can access specific data and statistics for individual kiosks within your fleet. For when you’re on the move our instant error reporting via email or text allows for remote diagnostics and resolution of issues when you most need them.

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Kiosk Installation

Trouble Free Installation

As a end to end solution provider Protouch Solutions provides pre-installation and installation services for your kiosks which means that we can manage your project from end to end.

Site Surveys

Protouch Solutions offers site surveys to ensure that the sites are ready, eliminating costly delays during the installation process.

Hardware Installation

Upon completion of the Site Survey Protouch Solutions can take care of electrical, connectivity, and custom mounting brackets for the kiosk.

Software Commissioning

Protouch Solutions can manage your complete kiosk PC installation process, ensuring a smooth and trouble free project.

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