19th January 2018 / Tom Pryor
It should be a priority to maximise the time your kiosk is up and running so that you’re utilising your investment in the machine. The first step is to organise that they be properly maintained because using a trained service technician to provide a physical fix to your kiosk during failure can be expensive and impractical, especially as it could be avoided by engaging simple preventative steps.
Organisational steps towards maximising uptime:
Getting the fastest fix during kiosk downtime:
What are the differences between Remote & Physical Fix?
Remote fix allows for your kiosk issues to be resolved in real time, without the need for someone to be physically at the kiosk, by using remote management software. If the issue is software related the technician is able to log in, diagnose the fault.
More serious problems with your kiosk may mean remote fixing is not suitable, and you may need a technician to come on site to find the route of the problem by examining the machine itself.