Middle East Kiosk Industry Trends Revealed

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New trends in touch screen technology have been revealed and the findings show that kiosks are here to stay for all sectors and countries. In a research trip to Dubai, it was found that kiosk usage has grown in popularity over the last few years and the highest areas for growth are the Pacific Rim and Middle East. The study, by GenKiosk, showed that:

  • Offer greater choice for the customer as the payment is displayed in one location
  • More competitive transfer rates
  • Inform customers better and give them the control of their payment
  • Value-added service as well as more convenience of transferring money

The technology has various functions as well as payment including:

  • Ordering
  • Loyalty
  • Information
  • Product browser
  • Shop online
  • Top-up
  • Gift voucher
  • Wayfinder
  • Promotional
  • Help
  • Feedback
  • Internet
  • Queue busting

Here at Protouch, we take great care to keep up-to-date with the latest trends and software. We strive to know what is going on and to stay ahead to better customer’s experiences. Retail environments are hotspots for self-service kiosk activity and payment kiosks are more commonly situated here but touch screen devices can benefit numerous industries. At the start of 2012, mobile technology was definitely an upcoming solution to install in businesses and whilst it is still a phenomenon, kiosks are far from being saturated.

Increase in touch…

The biggest trend for 2013 is the increased use of touch. Touch interfaces are becoming more and more common and soon they will inhabit the majority of all businesses and homes. The comfort level of the technology has soared and now it is almost required by any consumer. Whatever the latest trends, take note that Protouch will be leading the way with the newest software solutions. Businesses are embracing self-service kiosks to empower customers, reduce staffing costs and improve efficiency and the stepping stone will only become widespread over the next decade.