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The queue management kiosk was installed in Nottingham University Hospital during Q4 of 2010 to support the blood NHS maintaining department. The results show a significant improvement for patients: Wait times during peak periods improved by up to an amazing 50%, with no wait at all during off peak periods. Plus shorter waiting times have also significantly reduced the number of patients who take a ticket and leave before having their blood taken.

"Since its introduction we have built a wealth of data that enables us to predict the days and times when additional staff may be required."

Steve Davidson, Service Manager, NHS

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