90% of Airline Passengers Want More Self-Service

Travellers want more self-service technology deployed in airports, according to a recent survey. Findings by the 2012 SITA/Air Transport World Passenger Self-Service Survey revealed that the vast majority of travellers crave independence and control during travel. The key verdict found is that customers want more self-service offerings to reduce their stress levels. The highlights include:

  • 89% vote self-boarding as their top technology
  • 79% of travellers use websites regularly or occasionally to self- check-in
  • 77% of passengers use kiosks to check-in
  • 66.6% used a self-service channel to check-in on the day of the survey
  • 80% of passengers use both the internet and kiosks
  • Mobile check-in and boarding increased in popularity too

Why do people desire self-service technology? According to the findings, the excitement of travelling by plane has been replaced by unpleasant experiences and stress. Airports have become crowded, passenger numbers are rising and security checks have increased. The main reasons causing customers to get anxious and tense are:

  • Long waiting times and queues
  • Unexpected changes/lack of information
  • Lack of control

Tom Knierim, senior manager of marketing and insight at SITA, said: “To understand what can be done to improve travel, we need to understand how passengers feel about travel. “The loss of time is the number one concern. The passenger named lack of info the most challenging. Not having correct information available at the right time or place is a main reason for stress while traveling.” Over 2,500 passengers from more than 70 countries were surveyed and the airports focused on consisted of Mumbai, Sao Paulo, Frankfurt, Atlanta, Abu Dhabi and Beijing. How can Protouch help? Almost all passengers interviewed welcomed the idea of automated self-boarding gates and kiosks for flight transfer. Protouch are making life easier by installing state-of-the-art express lanes…” so you’re appealing to the airline passengers themselves. We have already helped Birmingham International Airport by deploying our Xen X6 kiosks for premium express lane and priority processing. Just check out the case study here for more information. You can take away the stress of queuing for your customers and improve staff efficiency with our Queue Manager solution.

Protouch Exhibiting Solutions at Kiosk London Expo

This month we are excited to be exhibiting our state of the art self-service solutions at the Kiosk London Expo (KLX). KLX 2012 is the UK’s only conference and exhibition completed dedicated to the self-service industry and from the 17-18th October, Protouch will be proudly exhibiting at The Barbican Centre. The exhibition is returning for the second year-in-a-row and it promises to be a thrilling event! Here at Protouch we firmly believe in staying up-to-date and ahead of the latest industry trends which is why we will be exhibiting some of our best performing kiosks and kiosk software at the show for you to go along and see. We are showcasing a wide variety of solutions for all sectors to find out how self-service technology can benefit your business. The kiosks displayed have made a huge impact on particular industries and brands across the UK, including express lanes for Birmingham Airport, self-service EPoS kiosks for clothing retailer Matalan, and patient flow management kiosk solution for Nottingham University Hospital. Kiosk London Expo aims to deliver comprehensive seminars offering information on all of the industry’s hot topics and cutting-edge technology. The show is organised by HF Network, Europe’s leading business-to-business publisher and events organiser. The firm also organises Kiosk Europe Expo, which is the world’s largest self-service event.

Come and see us!

Come down and discuss your self-service solution requirements with the experts. Whether you require ticketing, fast-track, payment, translator or browser features; our technology can help. Protouch equipment suits any brand for any function, any place. It is a must for business leaders determined to grow their enterprises and better still, is it is free to attend. Located in the heart of London, it is easily accessible by rail, underground and road. KLX 2012 offers a host of networking opportunities and it is the perfect platform for the industry to meet face to face.

The Barbican Centre

The Barbican Centre is one of the world’s leading arts centres and it is renowned for world class customer experience. It is Europe’s largest multi-arts and conference venue and over the past year they have installed several on-site self-service kiosks from Protouch which are vital to maintain high quality service to the three million plus visitors each year. To arrange a meeting with Protouch at the show, contact us today.

Brand New Look for Protouch Website

Here at Protouch we have just launched a brand new website with a fresh new look! The revamp, which involves a complete re-design, aims to make the website bigger and better than ever before. Our clean, contemporary appearance ensures the services are more accessible and the blocked categories mean you know where to look, for whatever it is that you need.

The new site offers:

  • Simple navigation
  • Improve overall user experience
  • Much more readable
  • Easy to understand information

Need some more information but not sure who to speak to? Our contact page is straightforward and clear-cut with the dedicated numbers listed; and there is a quick and easy enquiry form so if you have any questions about a particular product, you can fill it in in a matter of minutes and receive a call back. It’s the little things like this that we believe will keep our customers happy and the ease of navigation means that in just a couple of clicks you find the answers to your questions. We are extremely focused on complete turnkey solutions including software, which is why we now have a dedicated solutions page which offers a comprehensive in-depth guide. Our website might be new but our ethos and philosophy remains the same; improvement through evolution. As Europe’s no1 supplier of touchscreen self-service solutions, we strike to deliver the software, hardware, installation and maintenance you need on time and within budget. We can honestly say that we have the best and most reliable multifunction kiosks that we know of in the market today, and this is reflected in the new design – just read the testimonials for yourself!