Self service technologies are becoming increasingly valuable in helping businesses to fulfil a wide range of simple tasks, and, as a result, more and more sectors are realising the full potential of kiosks in improving efficiency and ROI. Many organisations and large enterprises within the health, retail, hospitality and travel sectors are now considering interactive kiosks, as vital components in dealing with the management of digitally native visitors.
Combining new technology with old practices, visitor management kiosks are becoming more and more popular, providing a comprehensive and efficient system to help businesses ensure onsite security. For example, visitor management kiosks can not only pre-register visitors (in order to have tighter control over who is authorized to enter a particular facility), but can also carry out many other basic security checks including;
- Webcam – used for face recognition and photo card badges
- Keyboard – used for data entry
- Fingerprint scanner – used for visitor identification (particularly useful for frequent guests)
- Card reader – used alongside intelligent software to read and recognise visitors stored information
- Barcode scanner – can verify whether the visitor is expected or has been in the facility before
- Printer – upon arrival, kiosk users can print professional-looking, full-colour, customized badges
The surge in the popularity of interactive kiosks can be attributed to several factors; one of which is staffing issues. There are many cases where the reception of a building is unattended, but the company still wants to identify visitors. In the past, visitors would have to rely upon reception staff to check-in, meaning that if the reception desk wasn’t manned guests would have to wait around, or simply not check-in. However, new electronic visitor software, and remote management tools, alleviate these problems allowing visitors to self check in and out at unattended kiosks.
Rather than visitors needing to interact with customer service representatives, or reception assistants, the check-in process is streamlined through automation and the organisation can account for everyone on the premises at all times. Other benefits of visitor management systems include;
- Robust security
- Improved efficiency for staff
- Easily accessible to visitors
- More accurate screening of visitors
- User friendly
- Cost effective
- ID or badge printing
The provision of management solutions is an area of huge growth for interactive kiosk technology; with multiple features, and countless benefits, they are paving the way for the future of guest interaction and visitor management.
Image source: Formic.com