How Kiosks Are Improving Visitor Management

Self service technologies are becoming increasingly valuable in helping businesses to fulfil a wide range of simple tasks, and, as a result, more and more sectors are realising the full potential of kiosks in improving efficiency and ROI. Many organisations and large enterprises within the health, retail, hospitality and travel sectors are now considering interactive kiosks, as vital components in dealing with the management of digitally native visitors.

Combining new technology with old practices, visitor management kiosks are becoming more and more popular, providing a comprehensive and efficient system to help businesses ensure onsite security. For example, visitor management kiosks can not only pre-register visitors (in order to have tighter control over who is authorized to enter a particular facility), but can also carry out many other basic security checks including;


  • Webcamused for face recognition and photo card badges
  • Keyboard used for data entry
  • Fingerprint scanner used for visitor identification (particularly useful for frequent guests)
  • Card reader used alongside intelligent software to read and recognise visitors stored information
  • Barcode scanner can verify whether the visitor is expected or has been in the facility before
  • Printerupon arrival, kiosk users can print professional-looking, full-colour, customized badges

The surge in the popularity of interactive kiosks can be attributed to several factors; one of which is staffing issues. There are many cases where the reception of a building is unattended, but the company still wants to identify visitors. In the past, visitors would have to rely upon reception staff to check-in, meaning that if the reception desk wasn’t manned guests would have to wait around, or simply not check-in. However, new electronic visitor software, and remote management tools, alleviate these problems allowing visitors to self check in and out at unattended kiosks.

Rather than visitors needing to interact with customer service representatives, or reception assistants, the check-in process is streamlined through automation and the organisation can account for everyone on the premises at all times. Other benefits of visitor management systems include;


  • Robust security
  • Improved efficiency for staff
  • Easily accessible to visitors
  • More accurate screening of visitors
  • User friendly
  • Cost effective
  • Wayfinding
  • ID or badge printing

The provision of management solutions is an area of huge growth for interactive kiosk technology; with multiple features, and countless benefits, they are paving the way for the future of guest interaction and visitor management.


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5 Interesting Articles You Might Have Missed

Here at Protouch we’re always keeping our blog up to date with the latest kiosk industry news and trends, to help both retailers and businesses to be as successful as they can. With a wealth of information available on our blog here’s a re-cap of 5 of our most recent articles you might have missed.

Kiosks Improving Healthcare

With the patient to doctor ratio at an all time high, and doctors time becoming increasingly more valuable, kiosks can prove to be a huge resource to the shortage issues; not to mention a great tool for empowering patients too. From sexual health and prescription dispensing, to appointment making and checking in, kiosks are making a huge impact on remote healthcare. Read on to find out more about how kiosks are improving healthcare.

Is Buying Cheap Chinese Kiosks a False Saving?

Everyone likes to make savings where they can, however, is it ever really a saving when you’re compromising on quality? From running into replacement and spare part issues, to dealing with communication barriers; Protouch takes a closer look at why buying cheap chinese kiosks could be a false saving in the long run.

5 Technologies We May See in Kiosks of the Future

It’s always exciting to look to the future and predict what may lie ahead. With technology always evolving, and kiosks always on the cusp of technology, Protouch takes an exciting look at 5 emerging technologies including; eye control, 3D printing kiosks and modern day vending machines. Read the full article to find out more about these technologies and if we can expect to see them being used in kiosks of the future.

The Benefits of Touch Screen Kiosks in HR

Touch screen kiosks are not solely reserved for consumer facing sectors, and can prove highly beneficial when rolled out in corporate environments too. Protouch take a look at how the adoption of touch screen kiosks in a HR department can heightened the level of help and support for employees, enrich engagement, and can aim to reduce employee turnover in the long run. Read the full article and find out all of the benefits of touch screen kiosks in HR.

Kiosks Are Driving Customer Satisfaction

The world today revolves around technology-based feedback and already many consumer facing industries are finding innovative ways of obtaining feedback in modern ways. For this reason we take a closer look at exactly how kiosks are driving customer satisfaction and bridging the gap between company and consumer.

Check back on the Protouch blog for more of the latest industry new and trends, which we post weekly!