Protouch Rolls Out Countrywide Kiosks

Protouch has rolled out its latest Xen X5 kiosks across 55 Countrywide farmers stores to offer customers greater choice and more ways to shop. Countrywide is the UK’s leading supplier of products, services and advice to the rural community.

Our Xen X5 touchscreen kiosks provide customers with access to the full product range and enable them to choose from over 14,000 items in-store. With the kiosks in place customers can order specific products that may not be in store at the time.

The retail kiosks are designed to give customers an alternative platform for online ordering and obtaining product information. Customers can now come in to a Countrywide store, find the product they are looking for, and place an order which can be delivered to their home. The kiosks will also make customers aware of Countywide's on-line presence which adds the convenience of ordering products in the comfort of their own home.

Benefits include;

  • Allowing customers to browse Countrywide's full product range
  • Giving customers a wider choice
  • Alerting customers to products they were not aware of
  • Enabling customers to order on-line, in-store, for home delivery
  • Increasing customer awareness to Countrywide's web presence

Protouch were specifically selected due to our expertise in providing kiosks for a vast range of clients. We met Countrywide’s requirements and delivered an efficient service within a set deadline.

We have also recently provided Lloyds Pharmacy with a retail based solution that also gave customers the ability to browse products, gain more product information, and place orders in-store.

Contact Protouch to find out how retail kiosks could benefit your customers.


Lloyds Pharmacy Introduce Touchscreen Health Kiosks

Lloyds Pharmacy choose Protouch to supply kiosk based solution in a number of their premium stores. Protouch were specifically selected to provide Lloyds with a cost effective kiosk solution that met its business requirements.

With the latest PKM software in place, the kiosks aim to improve their customers' in store experience at the touch of a button.

The interactive kiosks give customers the freedom to browse full product range, place orders and make card payments. They also enable users to scan in store products for further information and watch step by step videos of how to use them. With gained access to information, Lloyds customers will also be able to print health advice leaflets from the touch screen units.

Key benefits:

• Convenience
• Speed
• Wider choice of products
• Readily available advice
• Greater access to information

Lloyds Pharmacy has entered for the Oracle Retail Week Awards 2014 with Protouch’s kiosk solutions at the core of its success. Now deployed in 9 of its premium stores, the Touchscreen Health Kiosks have proven popular with Lloyds customers. Collected data has demonstrated the high level of interaction with the kiosks and particular features such as product scanning.

The initial focus was to update the pharmacy’s image and improve the way customers access healthcare. With the desire to enhance the customer experience and augment its services, the business chose to introduce an innovative retail solution. Lloyds Pharmacy trialled tablet devices in two of its stores which failed to deliver efficient service in a fast-paced retail environment.

Following the trial, Lloyds Pharmacy switched to self-service touch screen solutions that proved to be a fast, reliable platform. With greater access to a wider range of items, these kiosks provided an alternative to purchasing and ordering specific products. As well as providing customers with improved information access and engaging content, the innovative kiosk solutions also assisted staff in making sales.

With Protouch’s latest kiosk solutions in place, Lloyds Pharmacy has transformed access to healthcare in a pharmacy environment. The success of the deployment is evident and Lloyds Pharmacy is able to achieve its goal in delivering effective, efficient healthcare services.