Pro-Touch

Tag: Consumers

Kiosks Are Harnessing Clean Technology

Posted on by Tom Quarry

We're all trying to be greener in our day to day lives; everything from choosing energy saving lightbulbs, to recycling our waste. However, with technology becoming ever more prevalent in society, and the concern for its impact on the planet growing, companies have a corporate responsibility to the environment. Whether it’s supplier or buyer, it’s now in both parties best interests to take the necessary steps and precautions to be greener. The question is, can you reduce your carbon footprint whilst at the same time adopting the latest technologies?

Low energy consumption hardware

Kiosk hardware is constantly evolving to meet the demands of the user, and at the same time suit the needs of the environment; operating at maximum efficiency, whilst creating the lowest possible carbon footprint. They've come a long way since the early days when you simply had one manual on and off button, and are now designed to consume very little energy. With capabilities such as Power Save Mode your computer can save energy by turning off automatically. Likewise, if a kiosk is not going to be used, for example, after business operating hours, you can set it to shut down and then automatically reboot at a certain time. This ensures that the computer is ready when it is needed, but does not consume energy when it is not in use. The benefit of energy saving kiosks lies in low-power consumption that optimizes long-term kiosk performance and efficiency.

Eco friendly processes

Recycling doesn’t just stop at separating our plastic bottles from our everyday waste; kiosk manufacturers and buyers have a responsibility to be green too. Under the European Law, all end of life kiosks are disposed of under WEEE Directive (Waste Electrical and Electronic Equipment). For this reason every single piece of metal in an end of life kiosk is saved and recycled; meaning that nothing is wasted or sent to a landfill.

Green self-service initiatives

As well as fulfilling their duty of care to the environment, kiosks are helping consumers to be green too. Changes in the automated retail space are seeing self service kiosks turn eco friendly in order to help consumers recycle everything from mobile phones and coins, to day-to-day waste products. In our highly disposable economy this is a much-needed service, working to encourage recycling and save the environment. Consumers are very used to helping themselves, so the quicker and more efficient the recycling experience can be, the more likely it is that consumers will get involved and take an interest. Eco-friendly kiosks help to automate recycling, streamline the process for consumers, help the environment and save on manual labour costs.

Kiosks of the future

Eco friendly, self-supporting kiosks are going to be at the forefront of technological developments. The next generation in innovative eco-friendly kiosks is harnessing ‘clean’ energy from the power of the sun; eliminating the need for wires and reducing installation costs. Solar power technology is already in place in some parking meter and info-point type kiosks in metropolitan areas such as London, and will see energy consumption reduce dramatically.

Green technology is an exciting field and one in which we can expect to see innovative and significant progression in the future; in order to see the environment and technology working together in harmony. If you’d like to find out more about how kiosks manufacturers are taking their responsibility to the environment seriously, or find out how a green kiosk can improve your ROI, contact Protouch today.

5 Interesting Articles You Might Have Missed

Posted on by Tom Quarry

Here at Protouch we’re always keeping our blog up to date with the latest kiosk industry news and trends, to help both retailers and businesses to be as successful as they can. With a wealth of information available on our blog here’s a re-cap of 5 of our most recent articles you might have missed.

Kiosks Improving Healthcare

With the patient to doctor ratio at an all time high, and doctors time becoming increasingly more valuable, kiosks can prove to be a huge resource to the shortage issues; not to mention a great tool for empowering patients too. From sexual health and prescription dispensing, to appointment making and checking in, kiosks are making a huge impact on remote healthcare. Read on to find out more about how kiosks are improving healthcare.

Is Buying Cheap Chinese Kiosks a False Saving?

Everyone likes to make savings where they can, however, is it ever really a saving when you’re compromising on quality? From running into replacement and spare part issues, to dealing with communication barriers; Protouch takes a closer look at why buying cheap chinese kiosks could be a false saving in the long run.

5 Technologies We May See in Kiosks of the Future

It’s always exciting to look to the future and predict what may lie ahead. With technology always evolving, and kiosks always on the cusp of technology, Protouch takes an exciting look at 5 emerging technologies including; eye control, 3D printing kiosks and modern day vending machines. Read the full article to find out more about these technologies and if we can expect to see them being used in kiosks of the future.

The Benefits of Touch Screen Kiosks in HR

Touch screen kiosks are not solely reserved for consumer facing sectors, and can prove highly beneficial when rolled out in corporate environments too. Protouch take a look at how the adoption of touch screen kiosks in a HR department can heightened the level of help and support for employees, enrich engagement, and can aim to reduce employee turnover in the long run. Read the full article and find out all of the benefits of touch screen kiosks in HR.

Kiosks Are Driving Customer Satisfaction

The world today revolves around technology-based feedback and already many consumer facing industries are finding innovative ways of obtaining feedback in modern ways. For this reason we take a closer look at exactly how kiosks are driving customer satisfaction and bridging the gap between company and consumer.

Check back on the Protouch blog for more of the latest industry new and trends, which we post weekly!

Kiosks Are Driving Customer Satisfaction

Posted on by Tom Quarry

Feedback and testimonials are invaluable to any company with 83% of UK business leaders believing that customers are the biggest drivers of change (source). Equally, the way in which companies go about obtaining that information from their customers is becoming just as important. The world today revolves around technology-based feedback and already many consumer facing industries are finding innovative ways of obtaining feedback in modern ways. So what exactly are the benefits of using a touch screen kiosk?

Capture

The average independent consumer doesn't want to be interrupted, put on the spot and asked a multitude of questions about their experience. Likewise, it is expensive for companies to employ people solely tasked with gathering this type of information. With this in mind it makes sense have the best possible system for capturing such valuable information.

Self-service kiosks can be used as another tool to help drive and gather customer feedback. By simply having a touch screen kiosk you can engage with the customer through tailored surveys, and accurately capture feedback at various touch points throughout their experience. In addition, the consumer can relay their thoughts back to the company at their own pace, resulting in higher quality responses.

Manage

Companies increasingly need and want to understand the role of the consumer in relation to their service or business, and that’s why it’s so important to stay current with feedback. However, if they’re relying upon customers to fill out questionnaires they not only have to count on being able to read their handwriting, but also need to ensure that the paperwork doesn’t get mislaid. With a touch screen kiosk companies can benefit from having access to the real-time voice of the customer, managing data from one clear interface.

Respond

Customer expectations are ever demanding and, with the rise of social media customer service, consumers expect real-time responses from businesses. Interestingly, a report by Rapide found that 81% of customers would be more likely to give feedback if they knew they would get an instant response (source).

With a customer feedback kiosk the process of comment and response is seamless; with one clear channel being used to capture customer feedback, one place for the information to be stored, and clear analysis on the data, it becomes easier for companies to respond to consumers accordingly. This, in turn, helps to build strong, loyal relationships between company and consumer; improving return-on-interest in the long term.

Review

According to Market Force Information, 41% of shoppers said the biggest frustration is lack of interest in their needs (source). Good customer service needn’t be hard and it isn’t with a touch screen kiosk. Software solutions provided by Protouch can provide tailored analysis to measure customer satisfaction, and help businesses to identify key trends. With a touch screen kiosk you can review all of the feedback collated in one place and make key decisions based on your findings; showing that you’re not only responding to your customers, but you’re listening to their feedback and taking it onboard, in order to improve the quality of your product or service.

As younger generations increasingly look to technology to give feedback to companies about products, services and experiences is it time you improved your process? If you are looking for an easy-to-set-up, in-store kiosk solution contact Protouch and see how we can help you.

Image source: Under 30 Ceo

How Translation Kiosks Help Tourism

Posted on by Tom Quarry

The world is a small place nowadays, however even though this is the case there are still plenty of challenges regarding languages, translation and the provision of information – especially in the world of tourism. This is one area where kiosks are at their strongest.
In the world of tourism, interactive information and translation kiosks provide an informal manner in which to offer information, services and guides of all sorts.
For tourists it limits worries regarding being misunderstood and for the tourism industry it provides a number of benefits, including automation of processes, providing the correct information to customers and tourists when and as required, as well as the additional benefit of increasing business from tourists.

So, where can Translation Kiosks Help?

Hotels

Hotels can utilise the power of the translation kiosk in a number of manners. From check in and out, to reservation and bookings, to provision of information, to hotel requests – translation kiosks can significantly benefit hotel businesses.

These kiosks can be provided in a whole range of languages at little or no significant extra cost. These can then be used to provide information and services to the vast array of individuals who stay in the hotel, making their lives easier, their stay more efficient and the level of service significantly better.

Tourism Centres

Whether you decide on an outdoor or an indoor kiosk, there are all sorts of manners in which a Protouch translation kiosk can be of service.

Everything from way finding, local information, services, ticketing, payments, phone calls and communication services can be offered to tourists at such a kiosk in a language they’re native in.
We offer all sorts of benefits via our translator kiosks, including custom scripted scenarios, built in translation services and our systems even facilitate the tracking of trends surrounding your customers.
This creates the positive experience that the tourism industry wishes to generate and is considered as a positive for tourism and tourists alike.

Restaurants

Of course, restaurants too can benefit greatly from these translation kiosks. Reservation systems are often part and parcel, as are translatable menus. These kiosks can also be utilised to provide information on the locality, happy hour, specials and promotions too.

One of the significant benefits here is the visual aspect of kiosks. Quality touch screens allow for HD images of mouth-watering dishes. In addition the systems can also be used for surveys and follow up offers all of which is positioned on an easy to navigate, intuitive software.

So, as you can see even from these examples, interactive translation kiosks can potentially provide all sorts of benefits to tourists and tourist services.